Shipping policy

Shipping Policy

Last Updated: July 28, 2026

Thank you for shopping with PockePack. We are committed to processing and delivering your order as quickly and safely as possible. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, new product launches, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Destinations

PockePack proudly ships to customers in many countries worldwide.

If we are unable to deliver to your location, we will notify you promptly and issue a full refund if necessary.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Destination Estimated Delivery Time
United States 5–10 business days
Canada 7–12 business days
Australia 5–10 business days
United Kingdom 3–6 business days
Europe 7–15 business days
Other International Locations 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address, selected shipping method, and the size and weight of your order.

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email with your tracking number after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Returned packages may require payment of reshipping costs.

PockePack is not responsible for orders delivered to an address provided incorrectly by the customer.

Lost or Delayed Packages

If your package appears delayed or lost:

  • Check the tracking information first.

  • Contact the shipping carrier for updates.

  • If you still require assistance, please contact our customer support team.

We will work with the shipping carrier to help locate your shipment whenever possible.

Damaged Shipments

If your order arrives damaged:

  1. Take clear photographs of the package and damaged items.

  2. Contact us within 7 days of delivery.

  3. Include your order number and photos in your email.

We will review your claim and arrange a replacement, refund, or other appropriate resolution when eligible.

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages to improve delivery speed or due to warehouse availability.

If this occurs, you will receive separate tracking information for each shipment when available.

Shipping Delays

Delivery times may be affected by factors outside our control, including:

  • Severe weather conditions

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Carrier delays

We appreciate your patience in these situations.

Contact Us

If you have any questions regarding shipping, please contact us:

PockePack

Email: contact@pockepack.shop

Phone: +1 (479) 345-1674

Business Address:
68 Cherry Grove
REDPA TAS 7330