Contact information
We’re here to help! If you have any questions about your order, our products, shipping, returns, or anything else, our customer support team is happy to assist you.
Customer Support
Email: contact@pockepack.shop
Phone: +1 (479) 345-1674
Business Address
PockePack
68 Cherry Grove
REDPA TAS 7330
Customer Service Hours
Our support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Sunday & Public Holidays: Closed
We aim to respond to all email inquiries within 24–48 business hours.
Order Support
Please contact us if you need assistance with:
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Order status and tracking
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Shipping questions
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Returns and refunds
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Product availability
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Pre-orders
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Payment inquiries
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Damaged or incorrect items
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General questions about our products
To help us assist you more quickly, please include your order number (if applicable) in your message.
Wholesale Inquiries
If you are interested in wholesale opportunities or bulk purchases, please contact us by email with details about your business and the products you are interested in.
Email: contact@pockepack.shop
Feedback
We value your feedback and are always looking for ways to improve. If you have suggestions, comments, or concerns, we'd love to hear from you.
Thank you for choosing PockePack. We appreciate your trust and look forward to serving you!