Privacy policy

At PockePack, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to inquiries.

  • Improve our website, products, and services.

  • Detect and prevent fraud.

  • Comply with legal obligations.

  • Send marketing communications if you have chosen to receive them.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

3. Payment Information

We do not store your complete credit or debit card details.

Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active.

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Personalize your shopping experience.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to:

  • Process payments.

  • Deliver your orders.

  • Provide website hosting and technical support.

  • Prevent fraud and enhance security.

  • Comply with legal obligations or lawful requests from public authorities.

These service providers are authorized to use your information only as needed to perform services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take appropriate security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders.

  • Provide customer support.

  • Meet legal, tax, accounting, and regulatory requirements.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed to children under the age required by applicable law to consent to data processing without parental authorization.

We do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will delete it promptly.

10. International Data Transfers

If you access our website from outside the country where our operations or service providers are located, your information may be transferred to and processed in other countries. Where required by law, we implement appropriate safeguards for such transfers.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PockePack

68 Cherry Grove
REDPA TAS 7330

Email: contact@pockepack.shop

Phone: +1 (479) 345-1674